Industry Problems

Free WiFi should be a staple at all hotels. It is ridiculous to charge ten dollars a day for something that can be received for free in so many other locations. It's a sad day when in the a nice room in a hotel on a busy street in a large city, I can not get an internet connection.
The thing I have noticed is that smaller hotels will provide free WiFi as an enticement while the larger ones already know they will have their customers so they refuse to go that extra bit to make their stay more comfortable. Why not? It is not as if the cost is that high for them. If the smaller hotels can do it, so can the larger. I guess it is an entitlement issue. The larger hotels feel they are entitled to their customers while the smaller have to earn them.

This is the same problem that major labels have. They believe they are entitled to charge what they want. They are entitled to ripping off not only the people who are buying the music but the artists themselves. An audience can't be expected or demanded, it should be earned. That's why P2P and the internet is so great. It is starting to show the major labels that they are not entitled to anything. They can cry and sue all they want right now, but there is a major shift in the system and unless they start catering to the audience they are for sure going to become extinct.

The major hotels should watch out. They may not be at the same point that the record companies are but it does not mean that it will not happen to them. It is a changing world with changing customer demands and if companies do not keep up they will find themselves desperately clinging to their illusions of their own importance.